Toys-R-SCUM!?! — Never, Never, Never, Never, Never, Never Do It Again (Not Until The Next Time)
May 2nd, 2010 by Adam_May
Much like you, most of us (not pointing fingers to those who get freebies months in advance — as if we don’t know) hunt down stuff with the same level of exasperation that most readers have over exclusives and "rare" figures. This weekend, the painful search for the Star Wars — Expanded Universe wave (exclusive to Toys’R'Us stores) left many of us (myself included) empty-handed and exasperated.
For example —
• The central Atlanta Toys’R'Us store (Buckhead/Lenox Store 8886) received NO shipment for the endcap.
• Suburban Toys’R'Us Store 8807 (Tucker/Northlake) sold all 12 cases (@ 12 figures per case) to one man for $560+tax [which would be $1231 without the sale and discounts]. Way to go TRU # 8807!!!
• Another suburban outpost, Toys’R'Us in Lithonia, GA Store 8812 received NO shipment for the endcap.
• At Toys’R'Us Store 8803 in Morrow (Southlake) an employee named DEREK called Toys’R'Us store number 8802 and spoke to PAM who told him that the store did not have them in stock, but DEREK —such a funny guy— sent us 30+ minutes out of our way to Toys’R'Us store number 8802 in Fayetteville, GA where he claimed they had them, but PAM in the back room already told him they did NOT have them. (As you’ve already read, they didn’t! DEREK — such a trickster!)
• When I asked GENA at the front desk of Toys’R'Us 8802 in Fayetteville, GA for a manager, district manager, or regional manager’s phone number, she refused. (At Toys’R'Us 8802 in Fayetteville, GA, the customer is NOT always -or ever- right.) But thanks to the Intermess, I have all the numbers I need!
• I opened a case by calling 1-800-TOYS-R-US [that's 1-800-869-7787] and I hope that Toys’R'Us will phone me — I’d especially like to talk to them about that trickster DEREK at Toys’R'Us Store 8803 in Morrow, GA (Southlake).
Ultimately, many of us went home empty-handed. My partner and I drove around for three hours to no avail, and I don’t get out of bed to have a whizz at 7am on a Saturday unless someone is waving a BIG check (cheque) at me.
However, this has awakened me (a savage beast) and if I have to go rogue, I will. I consider this whole fiasco nothing less than a slap in the face to collectors, and ALL CONCERNED should be ashamed. (Hey, I’ve been doing this for almost 15 years, so I know where a few bodies are buried.) Oh yeah, and remember to TAKE NAMES and COMPLAIN. COMPLAIN A LOT. My good old friend Bill from Yakface.com taught me the value of a well-phrased certified letter, and I pass that on to you.
Now it’s your turn SOUND OFF if you missed out on this wave because of Toys-R-SCUM-Us.Tell your story here. Tell your story in EVERY forum. Let these corporations know that they missed out on your dirty, unwanted collector dollars because of pathetic distribution and CORRUPT EMPLOYEES.
I guess that collectors will get more FU this summer than expected.













